Last updated: [Publication date]

Balm of Gilead Herbal (“we”, “us” or “our”), operated by [Legal business name], respects your privacy. This policy explains how we collect, use and protect personal information when you visit balmofgilead.store, place an order or contact us.

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and phone number.

• Your delivery address and delivery instructions.

• Your selected products, order history and payment status.

• Messages and information you provide when contacting us.

• Technical information, such as your IP address, browser and website activity, where collected by our website services.

Payments are processed through Paystack. We receive transaction information needed to confirm your payment; we do not receive your full card details or PIN.

How we use your information

We use your information to process orders, confirm payments, arrange deliveries, answer enquiries and resolve order issues.

We may also use it to maintain business records, prevent fraud and meet legal obligations. Where you have agreed to receive marketing, we may send product news and offers. You can unsubscribe at any time.

We rely on the legal grounds appropriate to each activity, including fulfilling your order, complying with legal obligations, your consent and our legitimate business interests where these do not override your rights.

Who we share information with

We do not sell your personal information. We share relevant information with service providers where necessary, including:

• Paystack for payment processing.

• Delivery partners for shipping your order.

• Website, hosting and communication providers.

• Authorities where disclosure is legally required.

Cookies and website tracking

Our website may use technologies needed for its operation. If we enable optional analytics or advertising tools, we will explain their use and request consent where required.

[Before publishing, identify the analytics, advertising pixels and cookie tools actually enabled.]

International processing

Some service providers may process information outside Nigeria. Where this happens, we will use appropriate safeguards required by applicable data protection law.

Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable accounting, legal and dispute-resolution requirements.

We use reasonable technical and organisational safeguards to protect information. No online service can guarantee absolute security.

Your privacy rights

Subject to applicable law, you may request access to your information, correction of inaccurate details, deletion, restriction of processing or a portable copy. You may also object to certain processing or withdraw consent where processing relies on consent.

Contact us to make a request. We may need to verify your identity. You can also raise a complaint with the Nigeria Data Protection Commission at ndpc.gov.ng.

Contact us

Legal business name: [Business name]
Email: [Business email]
Phone: [Business phone]
Address: [Business address]

We may update this policy when our practices change. The latest version will appear on this page.

Terms of Service

Last updated: [Publication date]

These terms apply to your use of balmofgilead.store and purchases from Balm of Gilead Herbal, operated by [Legal business name].

Products and availability

We sell Soursop Bitters supplements. Available formats, flavours, quantities and prices are shown on the website or confirmed when you order.

Please review the product description and label before purchasing. Images illustrate the products; any material packaging or product differences will be communicated before fulfilment.

Placing an order

Provide accurate contact and delivery details when ordering. We may contact you to confirm your selected bundle, address and delivery arrangements.

Orders are subject to stock availability and acceptance. If we cannot fulfil an order after receiving payment, we will notify you and refund the amount paid for the unfulfilled order.

Prices and payment

Prices are displayed in Nigerian naira.

For pay-on-delivery orders, a compulsory ₦1,000 commitment payment is required before dispatch. This payment forms part of your product total and is not an additional charge.

The remaining balance is payable when your order is delivered. Any optional express-delivery charge will be disclosed and agreed before dispatch.

Delivery

We offer free standard delivery across Nigeria, with an estimated delivery time of 3–5 business days after order confirmation and receipt of the commitment payment.

Express delivery may be available for selected locations at an additional charge. Full details appear in our Shipping and Return Policy.

Product use

Our products are supplements. Follow the directions, storage instructions and precautions on your specific product’s label.

Website content does not replace individual medical advice. Consult a qualified healthcare professional before use if you are pregnant, breastfeeding, taking medication or managing a medical condition.

We do not guarantee a particular health outcome.

Cancellations, returns and refunds

Our Shipping and Return Policy explains the process for cancellations, delivery issues, returns and refunds. Nothing in these terms removes rights available to you under Nigerian consumer law.

Website use

Do not use this website for fraud, unlawful activity, interference with its operation or unauthorised access to information.

Website text, branding and other materials belong to us or their respective owners. Reuse requires permission unless otherwise permitted by law.

Responsibility and disputes

We remain responsible for obligations that applicable law places on us. These terms do not exclude liability or consumer remedies that cannot lawfully be excluded.

Please contact us first about a concern so we can work towards a resolution. These terms are governed by Nigerian law and do not restrict your right to approach a regulator or court with jurisdiction.

Contact us

Legal business name: [Business name]
Email: [Business email]
Phone: [Business phone]
Address: [Business address]

Updates to these terms apply prospectively. Orders already accepted remain subject to the terms agreed when they were placed.